Product Support Specialist

Submitted by wukoadmin on Fri, 01/06/2023 - 12:55

Job Description

WUKO is a third-generation family business, crafting European sheet metal working tools for over 70 years. Our tools are known in the sheet metal industry for top quality, functionality, and design. The tools are manufactured in our production facility in Austria. Our US facility in Greensboro, NC, is where we import and distribute our tools & machinery throughout the Americas.

The product support specialist will bring essential knowledge, skills, and services to WUKO customers. The position will be based out of our office/warehouse in Greensboro.

Responsibilities

  • Manage end-user inquiries related to WUKO products

  • Demonstrate WUKO tools for customers at trade shows, sales trips, and other opportunities

  • Conduct staff training for distributors

  • Utilize Customer Relationship Management (CRM) software to track customer communications

  • Gather customer feedback on WUKO products

  • Facilitate sheet metal training

  • Assist in other WUKO Inc. operations as needed

Job Requirements

Skills and Experience

  • Minimum 5 years of experience in the metal roofing industry

  • Experience self-managing time while balancing multiple responsibilities concurrently

  • Experience with negotiation and customer sales

  • Proficient written and verbal communication skills

  • Experience with Microsoft Office software such as Word and Excel

  • Reliable and self-driven work attitude

  • Good organizational and time management skills

  • Willing and able to work collaboratively

  • High School diploma or GED equivalent, required

Physical Requirements

  • Ability to lift heavy objects: Average package will weigh < 50 lbs, occasional lifting of 60+ lbs required

  • Walking, sitting, standing, bending, and reaching is required.

  • Bending, twisting, kneeling, and climbing may be required.

Travel

Travel may be required up to 50%

Must possess and maintain a valid state-issued driver’s license at the time of employment

Benefits 

  • Salary will be commensurate with experience

  • Medical insurance reimbursement with every payroll

  • 3 weeks of paid vacation, plus holidays

  • Annual allowance for continuing education

Please email us your resume: careers [at] wukoinc.com

We look forward to hearing from you!